At Dbzdress we strive to make our customers 100% satisfied with the product they’ve purchased from us. If you are experiencing any shipping or products issues, and you’re feeling frustrated, then please send us an email and our team will assist you right away.
However, if you feel that the product you’ve purchased does not show the requirements that you initially had in mind, then you do have the option to request a refund.
Here are the circumstances in which refunds will be granted:
You can get a refund if:
- You aren't happy with your order: You’ve purchased your Dbzdress products in the last 10 days and want to return them, we will process full refund as soon as possible when we receive the items from you
- The product you’ve purchased is completely non-functional
- You’ve sent an email but your problem was not resolved
- You did not receive your product within 60 business days or 90 business days (South America) of purchase
Please note that refunds can take 3-5 business days to return in your account.